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COVID-19
Faqs On Emi Moratorium (Deferral)
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COVID-19 UPDATE

Nissan Renault Financial Services is committed to support our customers during this challenging time of COVID-19 situation and in line with RBI regulatory package, we are offering our customers an option to defer the monthly instalments. Borrowers are eligible for a moratorium/ deferment of instalments/ EMI for the payments falling due for the period 01st March 2020 to 31st May 2020.

To avail the moratorium option, kindly give us a missed call from your registered mobile number at 8010924205 and we shall be happy to defer the same. If there is no request made, the monthly EMIs shall be processed as per regular schedule.

Thank you and please stay safe!

FAQs on EMI Moratorium (Deferral)

As per the COVID-19 – Regulatory Package notification issued by RBI moratorium of three months is available on payment/repayment equated monthly instalments (EMIs) in respect of all instalments/payments falling due between the period beginning Mar 01 until May 31, 2020.

What is EMI Moratorium?

EMI moratorium is temporary postponement of EMI payment (and is not a waiver) for the period from March 01 to May 31, 2020. Interest will be payable on all amount(s) for which payment is being postponed and the loan tenure shall increase pursuant to the moratorium.

Is the moratorium compulsory or optional?

The moratorium is optional for customers and the EMI moratorium is extended only to customer opting to avail the facility.

For what period can the moratorium be granted?

A moratorium may be granted up to a period of three months for all amounts falling due between Mar 01 and May 31, 2020. Moratorium is applicable for Mar 2020 if the EMI is still unpaid on the date of request.

What is the eligibility criterion for availing EMI moratorium?

Loan accounts disbursed till Mar 2020, ‘ACTIVE’ or ‘LIVE’ and EMI falls due in the months of Mar 2020 to May 2020
Loans which are classified as Standard Assets as on 29th February 2020
No litigation under progress by NRFSI on customers or by its customers on the company

How can I opt for the moratorium?

The customer(s) can choose to avail moratorium in respect of the existing loan with us by giving us a missed call at the number 8010924205 from their registered mobile number or by writing to us at with your 10 digit loan account number and mobile number to:

Nissan Finance- csupport.nissanfinance@nrfsi.com

Datsun Finance- csupport.datsunfinance@nrfsi.com

Will I be communicated if my request for moratorium has been accepted?

Post receipt of your request, we shall communicate if your request has been accepted for moratorium.

What are the charges that customers have to pay if they avail the EMI moratorium?

There will no additional charges for availing this facility. However, If customer avails the EMI moratorium there will be accrual of interest at the contracted rate of the loan for the period of EMI moratorium on the principal outstanding. Such interest would be added to loan outstanding and with EMI remaining the same, loan tenure would be extended accordingly.

Is the moratorium on principal or interest or both?

Moratorium can be offered for below payments due during the moratorium period.

(i) principal and/or interest components;

(ii) bullet repayments;

(iii) Equated Monthly Instalments or EMIs

Will there be bounce charges/ late payment charges/ penal interest for the deferred installments during the moratorium period?

No bounce charges/ late payment charges/ default interest/ additional interest shall be levied during the moratorium period.

By availing Moratorium does it have an impact on my CIBIL/Credit bureau score?

There will be no adverse impact on the credit history of the borrowers. Any delay in payments of dues/ outstanding amounts payable after the expiry of the Moratorium for customers(s)/ borrower(s) who had availed of the Moratorium will impact the CIBIL scores.

Due to COVID-19 outbreak, my business/job was impacted in the month of Mar 2020 hence I could not pay the EMI. Can I get moratorium for unpaid EMI?

Yes, you will be eligible for moratorium for EMI due in Mar 2020 if the EMI is unpaid on the date of request for EMI moratorium.

Can I make payments in between the Moratorium period?

The option lies with the borrower to either repay the loan during this moratorium as per the actual due dates or avail of the benefit of the Moratorium.

Why the EMI for the month of April’20 is not debited till date?

In accordance with RBI guidelines issued on 27th Mar 2020 regarding EMImoratorium, we had given customers time till 10th April 2020 for optingEMI moratorium. If you have not opted for EMI mortarium, the monthlyEMI for April will be debited on or before 20th April 2020.

For the retail Term Loans, can I pay all 3 months’ EMI in June 2020?

As the tenure of the retail term loans has been extended on account of the moratorium, the customer is required to pay the EMIs as per the revised schedule. However, part-payments can be made as per terms and conditions.

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SALARIED EMPLOYEE

This category includes salaried doctors, CAs, employees of select public and private limited companies, government sector employees such as public sector undertakings and central, state and local bodies.

You should:

Be at least 21 years age (at time of loan application) and <=60 years age (at the end of the loan tenure).
Have had a job for at least 2 years, and a minimum of 1 year with your current employer.
Earn an income of at least Rs.2,50,000 annually.
Have a telephone / mobile connection.

Documents you will need to submit:

Identity Proof: Passport, PAN Card, Voters Id Card, Aadhaar Card, Driving License, Job Card issued by MNREGA (Recent & Legible).
Income Proof: Latest 2 months’ salary slips with 3 months bank statements.
Address Proof: Voters Id Card / Passport / Aadhaar
Card / Driving License / Job Card issued by MNREGA.
Employment ID card issued by employer.

SELF-EMPLOYED INDIVIDUAL

This category includes self-employed sole proprietors in the business of manufacturing, trading or services.

You should:

Be at least 25 years age (at the time of loan application) and <=65 years age (at the end of the loan tenure).
Be in business for at least 3 years.
Earn an income of at least Rs.2,50,000 per annum.
Have a telephone / mobile connection.

Documents you will need to submit:

Identity Proof: Passport, PAN Card, Voters Id Card, Aadhaar Card, Driving License, Job Card issued by MNREGA (Recent & Legible).
Income Proof: Latest 2 years ITR / Own House proof with last 3 months bank statements.
Address Proof: Voters Id Card / Passport / Aadhaar Card / Driving License.
Business Registration Certificate issued by State / Central Govt. Authorities.

FAIR PRACTICES CODE

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Online Portal Address - https://customerfirst.nrfsi.com

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1800-209-3456 – Option -5

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Datsun – csupport.datsunfinance@nrfsi.com