Nissan Renault Financial Services is committed to support our customers during this challenging time of COVID-19 situation and in line with RBI regulatory package, we are offering our customers an option to defer the monthly instalments. Borrowers are eligible for a moratorium/ deferment of instalments/ EMI for the payments falling due for the period 01st March 2020 to 31st May 2020.
To avail the moratorium option, kindly give us a missed call from your registered mobile number at 8010924205 and we shall be happy to defer the same. If there is no request made, the monthly EMIs shall be processed as per regular schedule.
Thank you and please stay safe!
As per the COVID-19 – Regulatory Package notification issued by RBI moratorium of three months is available on payment/repayment equated monthly instalments (EMIs) in respect of all instalments/payments falling due between the period beginning Mar 01 until May 31, 2020.
EMI moratorium is temporary postponement of EMI payment (and is not a waiver) for the period from March 01 to May 31, 2020. Interest will be payable on all amount(s) for which payment is being postponed and the loan tenure shall increase pursuant to the moratorium.
The moratorium is optional for customers and the EMI moratorium is extended only to customer opting to avail the facility.
A moratorium may be granted up to a period of three months for all amounts falling due between Mar 01 and May 31, 2020. Moratorium is applicable for Mar 2020 if the EMI is still unpaid on the date of request.
The customer(s) can choose to avail moratorium in respect of the existing loan with us by giving us a missed call at the number 8010924205 from their registered mobile number or by writing to us at with your 10 digit loan account number and mobile number to:
Nissan Finance- csupport.nissanfinance@nrfsi.com
Datsun Finance- csupport.datsunfinance@nrfsi.com
Post receipt of your request, we shall communicate if your request has been accepted for moratorium.
There will no additional charges for availing this facility. However, If customer avails the EMI moratorium there will be accrual of interest at the contracted rate of the loan for the period of EMI moratorium on the principal outstanding. Such interest would be added to loan outstanding and with EMI remaining the same, loan tenure would be extended accordingly.
Moratorium can be offered for below payments due during the moratorium period.
(i) principal and/or interest components;
(ii) bullet repayments;
(iii) Equated Monthly Instalments or EMIs
No bounce charges/ late payment charges/ default interest/ additional interest shall be levied during the moratorium period.
There will be no adverse impact on the credit history of the borrowers. Any delay in payments of dues/ outstanding amounts payable after the expiry of the Moratorium for customers(s)/ borrower(s) who had availed of the Moratorium will impact the CIBIL scores.
Yes, you will be eligible for moratorium for EMI due in Mar 2020 if the EMI is unpaid on the date of request for EMI moratorium.
The option lies with the borrower to either repay the loan during this moratorium as per the actual due dates or avail of the benefit of the Moratorium.
In accordance with RBI guidelines issued on 27th Mar 2020 regarding EMImoratorium, we had given customers time till 10th April 2020 for optingEMI moratorium. If you have not opted for EMI mortarium, the monthlyEMI for April will be debited on or before 20th April 2020.
As the tenure of the retail term loans has been extended on account of the moratorium, the customer is required to pay the EMIs as per the revised schedule. However, part-payments can be made as per terms and conditions.
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Customer Portal
Online Portal Address - https://customerfirst.nrfsi.com
Toll Free
1800-209-3456 – Option -5
(Timings - 09:00 AM to 07:00 PM Monday to Friday; 09:00 AM to 01:00 PM on Saturday)
E-Mail Support
Datsun – csupport.datsunfinance@nrfsi.com
Mr. Bibin Roberts
Telephone: 044 - 7100 6228
Email: gro.nrfsi@nrfsi.com
Address: Nissan Renault Financial Services Pvt Ltd
VBC Solitaire, 5th Floor, 47 & 49 Bazullah Road, T.Nagar, Chennai 600017