For Financial Services related queries/complaints only
Mode of Registering a Complaint/Grievance
Level 1 –
Eligible Borrowers/Customers may register their complaint/grievance as per the details furnished hereunder
Customers with Nissan Brand Cars may write/call to – csupport.nissanfinance@nrfsi.com / 1800-209-3456
Customers with Renault Brand Cars may write/call to – csupport.renaultfinance@nrfsi.com / 1800-315-4444
Customers with Datsun Brand Cars may write to – csupport.datsunfinance@nrfsi.com / 1800-209-3456
Level 2 –
In case the response is unsatisfactory, eligible borrower/customer may approach the Grievance Redressal Officer and Nodal officer on the details furnished hereunder:
Mr. Bibin Roberts
Telephone: 044 – 7100 6228
Email: gro.nrfsi@nrfsi.com
Level 3 –
In case the response is unsatisfactory from the Grievance Redressal & Nodal officer, eligible borrower/customer may approach the Chief Risk Officer and Head – Marketing, Services and Retail operations on the details furnished hereunder:
Mr. Chandramouli Vaidyanathan, Chief Risk Officer
Email: chandramouli.vaidyanathan@nrfsi.com
Mr. Mohit Kapoor, Head, Marketing, Services and Retail operations
Email: mohit.kapoor@nrfsi.com
Nodal Officer
Mr. Bibin Roberts
Telephone: 044 – 7100 6228
Email: gro.nrfsi@nrfsi.com
Address:
Nissan Renault Financial Services Pvt Ltd
VBC Solitaire, 5th Floor, 47 & 49 Bazullah Road, T.Nagar, Chennai 600017