Mode of Registering a Complaint/Grievance

Level 1 –

Eligible Borrowers/Customers may register their complaint/grievance as per the details furnished hereunder

Customers with Nissan Brand Cars may write/call to – csupport.nissanfinance@nrfsi.com / 1800-209-3456

Customers with Renault Brand Cars may write/call to – csupport.renaultfinance@nrfsi.com / 1800-315-4444

Customers with Datsun Brand Cars may write to – csupport.datsunfinance@nrfsi.com / 1800-209-3456

Level 2 –

In case the response is unsatisfactory, eligible borrower/customer may approach the Grievance Redressal Officer and Nodal officer on the details furnished hereunder:

Mr. Bibin Roberts

Telephone: 044 – 7100 6228

Email: gro.nrfsi@nrfsi.com

Level 3 –

In case the response is unsatisfactory from the Grievance Redressal & Nodal officer, eligible borrower/customer may approach the Chief Risk Officer and Head – Marketing, Services and Retail operations on the details furnished hereunder:

Mr. Chandramouli Vaidyanathan, Chief Risk Officer

Email: chandramouli.vaidyanathan@nrfsi.com

Mr. Mohit Kapoor, Head, Marketing, Services and Retail operations

Email: mohit.kapoor@nrfsi.com

Nodal Officer

Mr. Bibin Roberts

Telephone: 044 – 7100 6228

Email: gro.nrfsi@nrfsi.com

Address:

Nissan Renault Financial Services Pvt Ltd

VBC Solitaire, 5th Floor, 47 & 49 Bazullah Road, T.Nagar, Chennai 600017